Privacy policy

PET PROTECTOR DOO
Tax ID (PIB): 106518684
Company Registration Number (MB): 20621192
Address: Gabrovački put drugi deo 4, 18000 Niš, Serbia
Email: office.petprotector@gmail.com

1. Introduction

PET PROTECTOR DOO is committed to protecting your personal data and privacy. Our Privacy Policy complies with the Serbian Law on Personal Data Protection (“Official Gazette of the Republic of Serbia”, No. 87/2018), as well as the General Data Protection Regulation (GDPR), to the extent applicable.

This Privacy Policy explains how your data is collected, used, processed, and stored when you use the website https://www.petpropetfood.rs/. This policy applies exclusively to the processing of personal data through the aforementioned website and does not cover data processing that may take place on other websites or third-party platforms.

The Personal Data Protection Policy consists of several sections, so we kindly ask you to read each section carefully before continuing to use the website. Although this policy is primarily intended for users in the Republic of Serbia, it also complies with the relevant GDPR principles, enabling users from European Union member states to use our website and contact us safely.

2. Use of the petpropetfood.rs website and your rights

When using our website, you may provide us with various types of information, including information that may be considered personal data.

The processing of your personal data on petpropetfood.rs grants you the rights guaranteed by the Serbian Law on Personal Data Protection, as well as the rights provided under the GDPR where this regulation applies.

PET PROTECTOR DOO acts as the controller of your personal data, meaning that we determine the purposes and means of processing your data. As the data controller, we are responsible for processing your data responsibly, lawfully, and securely, in accordance with applicable regulations and this Privacy Policy.

Your rights regarding the processing of personal data are explained in more detail below in this Privacy Policy.

3. Data we process

To ensure the proper functioning of our website, communicate with users, and provide information about our products and services, we may process the following categories of data:

Electronic identification data:

• IP address;
• the type of web browser you use;
• the operating system and type of device you use;
• unique electronic identifiers and other technical data related to your use of the website.

Identification and contact details:

• name and surname;
• email address;
• phone number;
• address, where required for communication or the provision of a particular service;
• information that users voluntarily provide through the contact form or other forms on the website;
• other information that users voluntarily provide during communication with us.

Certain information may be necessary for us to respond to your inquiry or provide the requested information, while other information is provided voluntarily.

Cookies

The petpropetfood.rs website may use cookies and similar technologies to ensure the website functions properly and to improve the user experience.

Cookies are small text files stored on your device when you visit a website. Some cookies may be necessary for the website to function properly, while others may be used for analytics, content improvement, traffic measurement and, where applicable, marketing activities.

The use of cookies that are not necessary for the website to function is based on your preferences and consent, where legally required.

You can change your cookie settings through your web browser or, where available, through the cookie settings on our website.

5. Protection of collected data

petpropetfood.rs does not collect or retain your personal data beyond what is necessary to fulfil the purpose for which it was collected.

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful loss, destruction, alteration, theft, unauthorised inspection, disclosure, access or use.

Access to personal data is restricted to individuals who need such data to perform their duties within their respective areas of responsibility.

6. Your rights

Under applicable personal data protection laws, you may have the following rights:

• the right to withdraw your consent to the processing of personal data where the processing is based on your consent;
• the right to access the personal data we hold and process;
• the right to request the correction, amendment or completion of inaccurate or incomplete data;
• the right to request the deletion of your personal data where there is no valid legal basis for its continued retention;
• the right to object to certain types of processing of your personal data;
• the right to request the restriction of the processing of your personal data in cases provided for by law;
• the right to data portability, where the legal requirements are met;
• the right to lodge a complaint with the competent personal data protection authority if you believe that your data is being processed in violation of applicable regulations.

For any questions regarding your personal data or the exercise of the above rights, you can contact us via the contact form on our website or by email.

Contact email: office.petprotector@gmail.com

7. How long we retain your data

We retain personal data collected through the petpropetfood.rs website only for as long as necessary to fulfil the purpose for which it was collected, respond to your inquiry, communicate with you, or comply with legal obligations.

Once the data is no longer needed for processing, it will be deleted, anonymised or otherwise appropriately disposed of, unless there is a legal obligation or another legitimate basis for its continued retention.

Your data will not be made publicly available or shared with third parties, except in the cases described in this Privacy Policy or where such sharing is required by law.

If you wish to request the deletion of your data, you can send us an email clearly requesting the removal of all or specific data you have previously provided to us.

8. Sharing data with third parties

Your personal data may be shared with certain third parties that provide services necessary for the operation and improvement of the petpropetfood.rs website and our business.

Third parties with whom we may share your data include:

• hosting service providers and other technical partners;
• partners responsible for website development, maintenance and security;
• web analytics and statistics service providers;
• marketing and other professional partners, where necessary;
• accounting, legal and other professional advisers;
• competent government authorities, where disclosure is required by law.

Third parties granted access to your data are required to process it solely for the purpose for which it was provided and to implement appropriate measures to protect it.

We do not sell your personal data to third parties.

9. Final provisions

This Privacy Policy may be amended or updated from time to time to reflect changes in the operation of our website, our business, the technologies we use, or applicable regulations.

Material Changes: Changes that may significantly affect your rights, obligations, or the way we collect and process personal data will be clearly indicated. Where necessary, users will be notified of such changes before they take effect.

Minor Changes: Changes that do not significantly affect users’ rights, such as updates to the structure, wording, technical details, or grammatical corrections, may be made without separate prior notice.

We recommend checking this page periodically to stay informed about any changes to our Privacy Policy.